Slap on the wrist for Telstra under TCP Code

By | September 26th, 2013|Industry News|

Telstra customers were overcharged over $30 million on global roaming charges between 2006 and 2012 – and under the new [...]

Telcos to step up spend management awareness under TCP Code

By | August 29th, 2013|Industry News|

BILL SHOCK! We’ve discussed it frequently. We hear about it frequently as credit repairers. Next month, the Australian Communications and [...]

Vodafone customers – ‘desperate and defaulted.’

By | March 5th, 2013|Industry News, media releases, Press Releases|

Media Release Vodafone customers - ‘desperate and defaulted.’ 5 March 2013 A Queensland family should have been relaxing in their [...]

Have Your Say on Bill Shock

By | December 18th, 2012|Broker, Consumer, Industry News|

Ever been overseas and returned home to find your mobile phone bill is as expensive as your plane ticket? You’re [...]

Telco bill shock should in theory now be a thing of the past

By | September 4th, 2012|Industry News|

The Telecommunications Consumer Protection (TCP) Code came into effect on September 1. We look at what this means for telco [...]

ACMA is set to get tough on dodgy Telcos

By | August 2nd, 2012|Industry News|

It seems regulators will be stamping their authority over Telcos that breach new customer service rules when they are released [...]

Bill shock and telco complaints finally actioned: New Telco Consumer Protection Code approved by ACMA

By | July 12th, 2012|Industry News, Legislation|

It has finally come to pass - telcos have a compulsory and enforceable code to govern their behaviour towards consumers. [...]

Telstra’s security slip-up was a breach of the Privacy Act

By | July 2nd, 2012|Identity Theft, Industry News, Privacy Commissioner|

Back in December 2011 a customer discovered the identity details of 734,000 Telstra Australia customers had been exposed to possible [...]

Telco consumer code on third rewrite for June deadline

By | June 21st, 2012|Broker, Consumer, Industry News, Legislation|

A third shot at a telecommunications consumer code has recently been submitted by Telcos to the Australian Communications and Media [...]

New recommendations to protect Telco customers welcomed

By | September 12th, 2011|Industry News, media releases, Press Releases|

Media Release 12 September Changes recommended by The Australian Communications and Media Authority in its final report into the telecommunications [...]

Has Telstra Put 220,000 Clients At Risk Of Identity Theft By Their Error?

By | October 29th, 2010|Industry News|

Telstr has sent out 220,000 'botched' letters to clients with other customers information showing what Plans, Phone numbers, even Silent Numbers and Names of other clients. are you a victim?...