Slap on the wrist for Telstra under TCP Code
Telstra customers were overcharged over $30 million on global roaming charges between 2006 and 2012 – and under the new [...]
Telcos to step up spend management awareness under TCP Code
By GrahamDoessel| 2013-10-03T14:31:34+00:00 August 29th, 2013|Industry News|
BILL SHOCK! We’ve discussed it frequently. We hear about it frequently as credit repairers. Next month, the Australian Communications and [...]
Vodafone customers – ‘desperate and defaulted.’
By GrahamDoessel| 2013-03-05T13:59:48+00:00 March 5th, 2013|Industry News, media releases, Press Releases|
Media Release Vodafone customers - ‘desperate and defaulted.’ 5 March 2013 A Queensland family should have been relaxing in their [...]
Have Your Say on Bill Shock
By GrahamDoessel| 2012-12-18T16:04:32+00:00 December 18th, 2012|Broker, Consumer, Industry News|
Ever been overseas and returned home to find your mobile phone bill is as expensive as your plane ticket? You’re [...]
Telco bill shock should in theory now be a thing of the past
By GrahamDoessel| 2012-09-04T11:02:53+00:00 September 4th, 2012|Industry News|
The Telecommunications Consumer Protection (TCP) Code came into effect on September 1. We look at what this means for telco [...]
ACMA is set to get tough on dodgy Telcos
By GrahamDoessel| 2012-08-02T15:32:49+00:00 August 2nd, 2012|Industry News|
It seems regulators will be stamping their authority over Telcos that breach new customer service rules when they are released [...]
Bill shock and telco complaints finally actioned: New Telco Consumer Protection Code approved by ACMA
By GrahamDoessel| 2012-09-18T11:59:49+00:00 July 12th, 2012|Industry News, Legislation|
It has finally come to pass - telcos have a compulsory and enforceable code to govern their behaviour towards consumers. [...]
Telstra’s security slip-up was a breach of the Privacy Act
By GrahamDoessel| 2012-07-02T13:14:32+00:00 July 2nd, 2012|Identity Theft, Industry News, Privacy Commissioner|
Back in December 2011 a customer discovered the identity details of 734,000 Telstra Australia customers had been exposed to possible [...]
Telco consumer code on third rewrite for June deadline
By GrahamDoessel| 2012-09-18T12:01:11+00:00 June 21st, 2012|Broker, Consumer, Industry News, Legislation|
A third shot at a telecommunications consumer code has recently been submitted by Telcos to the Australian Communications and Media [...]
New recommendations to protect Telco customers welcomed
By LisaBrewster| 2013-05-23T14:23:41+00:00 September 12th, 2011|Industry News, media releases, Press Releases|
Media Release 12 September Changes recommended by The Australian Communications and Media Authority in its final report into the telecommunications [...]
Has Telstra Put 220,000 Clients At Risk Of Identity Theft By Their Error?
By Graham Doessel| 2010-10-29T08:48:59+00:00 October 29th, 2010|Industry News|
Telstr has sent out 220,000 'botched' letters to clients with other customers information showing what Plans, Phone numbers, even Silent Numbers and Names of other clients. are you a victim?...