Slap on the wrist for Telstra under TCP Code

By | September 26th, 2013|Industry News|

Telstra customers were overcharged over $30 million on global roaming charges between 2006 and 2012 – and under the new [...]

Telcos to step up spend management awareness under TCP Code

By | August 29th, 2013|Industry News|

BILL SHOCK! We’ve discussed it frequently. We hear about it frequently as credit repairers. Next month, the Australian Communications and [...]

Bill shock and telco complaints finally actioned: New Telco Consumer Protection Code approved by ACMA

By | July 12th, 2012|Industry News, Legislation|

It has finally come to pass - telcos have a compulsory and enforceable code to govern their behaviour towards consumers. [...]