Slap on the wrist for Telstra under TCP Code

By | September 26th, 2013|Industry News|

Telstra customers were overcharged over $30 million on global roaming charges between 2006 and 2012 – and under the new [...]

Vodafone customers – ‘desperate and defaulted.’

By | March 5th, 2013|Industry News, media releases, Press Releases|

Media Release Vodafone customers - ‘desperate and defaulted.’ 5 March 2013 A Queensland family should have been relaxing in their [...]

The TIO just got more muscle to penalise Telcos in small business disputes

By | July 3rd, 2012|Industry News|

The Telecommunications Industry Ombudsman (TIO) reports in some areas they've almost tripled their workload  and it has just been given new powers [...]

Telco consumer code on third rewrite for June deadline

By | June 21st, 2012|Broker, Consumer, Industry News, Legislation|

A third shot at a telecommunications consumer code has recently been submitted by Telcos to the Australian Communications and Media [...]

Phone bill complaints – the dangers for your credit rating

By | August 18th, 2011|Consumer, Industry News, media releases, Press Releases|

Media Release 15 August 2011 Customers who are fed up with the process of disputing their phone or internet bills [...]