Slap on the wrist for Telstra under TCP Code
Telstra customers were overcharged over $30 million on global roaming charges between 2006 and 2012 – and under the new [...]
Telcos to step up spend management awareness under TCP Code
By GrahamDoessel| 2013-10-03T14:31:34+00:00 August 29th, 2013|Industry News|
BILL SHOCK! We’ve discussed it frequently. We hear about it frequently as credit repairers. Next month, the Australian Communications and [...]
Are Telcos really behaving themselves under new TCP code?
By GrahamDoessel| 2013-08-01T14:29:01+00:00 August 1st, 2013|Broker, Consumer, Industry News|
Remember the Telecommunications Consumer Protection (TCP) Code? It was put in place in September last year after a swarm of [...]
Vodafone customers – ‘desperate and defaulted.’
By GrahamDoessel| 2013-03-05T13:59:48+00:00 March 5th, 2013|Industry News, media releases, Press Releases|
Media Release Vodafone customers - ‘desperate and defaulted.’ 5 March 2013 A Queensland family should have been relaxing in their [...]
Telco bill shock should in theory now be a thing of the past
By GrahamDoessel| 2012-09-04T11:02:53+00:00 September 4th, 2012|Industry News|
The Telecommunications Consumer Protection (TCP) Code came into effect on September 1. We look at what this means for telco [...]
Telcos may be forced to reign in their mobile roaming charges
By GrahamDoessel| 2012-08-27T14:04:22+00:00 August 27th, 2012|Consumer, Industry News|
Going overseas? Often you are told to be wary about using your mobile in case you are charged for international [...]
ACMA is set to get tough on dodgy Telcos
By GrahamDoessel| 2012-08-02T15:32:49+00:00 August 2nd, 2012|Industry News|
It seems regulators will be stamping their authority over Telcos that breach new customer service rules when they are released [...]
The TIO just got more muscle to penalise Telcos in small business disputes
By GrahamDoessel| 2012-07-03T11:38:48+00:00 July 3rd, 2012|Industry News|
The Telecommunications Industry Ombudsman (TIO) reports in some areas they've almost tripled their workload and it has just been given new powers [...]
Telco consumer code on third rewrite for June deadline
By GrahamDoessel| 2012-09-18T12:01:11+00:00 June 21st, 2012|Broker, Consumer, Industry News, Legislation|
A third shot at a telecommunications consumer code has recently been submitted by Telcos to the Australian Communications and Media [...]
New recommendations to protect Telco customers welcomed
By LisaBrewster| 2013-05-23T14:23:41+00:00 September 12th, 2011|Industry News, media releases, Press Releases|
Media Release 12 September Changes recommended by The Australian Communications and Media Authority in its final report into the telecommunications [...]