Slap on the wrist for Telstra under TCP Code

By | September 26th, 2013|Industry News|

Telstra customers were overcharged over $30 million on global roaming charges between 2006 and 2012 – and under the new [...]

Telcos to step up spend management awareness under TCP Code

By | August 29th, 2013|Industry News|

BILL SHOCK! We’ve discussed it frequently. We hear about it frequently as credit repairers. Next month, the Australian Communications and [...]

Are Telcos really behaving themselves under new TCP code?

By | August 1st, 2013|Broker, Consumer, Industry News|

Remember the Telecommunications Consumer Protection (TCP) Code? It was put in place in September last year after a swarm of [...]

Vodafone customers – ‘desperate and defaulted.’

By | March 5th, 2013|Industry News, media releases, Press Releases|

Media Release Vodafone customers - ‘desperate and defaulted.’ 5 March 2013 A Queensland family should have been relaxing in their [...]

Telco bill shock should in theory now be a thing of the past

By | September 4th, 2012|Industry News|

The Telecommunications Consumer Protection (TCP) Code came into effect on September 1. We look at what this means for telco [...]

Telcos may be forced to reign in their mobile roaming charges

By | August 27th, 2012|Consumer, Industry News|

Going overseas? Often you are told to be wary about using your mobile in case you are charged for international [...]

ACMA is set to get tough on dodgy Telcos

By | August 2nd, 2012|Industry News|

It seems regulators will be stamping their authority over Telcos that breach new customer service rules when they are released [...]

The TIO just got more muscle to penalise Telcos in small business disputes

By | July 3rd, 2012|Industry News|

The Telecommunications Industry Ombudsman (TIO) reports in some areas they've almost tripled their workload  and it has just been given new powers [...]

Telco consumer code on third rewrite for June deadline

By | June 21st, 2012|Broker, Consumer, Industry News, Legislation|

A third shot at a telecommunications consumer code has recently been submitted by Telcos to the Australian Communications and Media [...]

New recommendations to protect Telco customers welcomed

By | September 12th, 2011|Industry News, media releases, Press Releases|

Media Release 12 September Changes recommended by The Australian Communications and Media Authority in its final report into the telecommunications [...]